4PL Supply Chain Operations Supervisor

The 4PL Supply Chain Operations Supervisor will be responsible for all operational services, import and export traffics in air and ocean trade, and will support product initiatives, filling, document processing, and customer service function at the national level.

Requirements

• Responsible for statistics and KPIs of operational performance in the country/branch.
• Coordinate the relationship with IATA (International Air Transport Association) at National Level and execute the operational requirements of IATA.
• Awareness to key import and export vertical market in order to work closely with M&S (Materials and Subtracting) development.
• Support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
• In charged of customer service functions, customer retention and cross selling in cooperation with M&S into the country.
• Work closely with partners and sales teams to define necessary product to achieve the targets budgeted.
• Work in accordance to the compliance rules and policy.
• Establish relations with customers and carriers.
• Engage with customers and potential customers together with the sales team for technical purposes.
• Conduct performance evaluation for direct reports, customer service departments, and operational function structure.
• Recommend hiring and assessment of talent.
• Identify and resolve personnel issues.
• Ongoing coaching and mentoring of staff to develop skills to the highest level