Job Description
We are seeking a Customer Account Coordinator to join our team at Irving Consumer Products. The successful candidate will be responsible for processing customer orders, managing customer relationships, and providing excellent customer service.
Requirements
- Accurately and promptly process customer orders from receipt to delivery, ensuring alignment with company standards
- Monitor and manage the full lifecycle of customer purchase orders, from initial receipt through to final delivery and invoicing
- Collaborate with customers to revise and confirm order details
- Address order discrepancies and holds promptly to ensure timely and effective resolution
- Review and complete assigned tasks in the CIA inventory tool, including allocation, unallocation, and order tracking
- Utilize ERP, CRM, and inventory management systems to process orders, manage holds, and update customer records
- Troubleshoot system issues and collaborate with IT or support teams to resolve technical barriers to order processing
- Maintain clear and consistent communication with all relevant stakeholders including customers, warehouses, transportation team, and various internal departments to meet customer expectations
- Act as the primary point of contact for assigned customer accounts, building trust through responsive and solution-oriented service
- Clear and timely communication with relevant departments to ensure accurate and on-time order fulfillment
- Maintain comprehensive and detailed account notes to support backup and continuity
- Ensure all order documentation is complete, accurate, and compliant with internal policies and customer requirements
- Analyze order fulfillment data to identify improvement opportunities and recommend process enhancements that improve accuracy, speed, and customer experience
- Participate in ongoing training across all account types to build broad expertise
- Support KPI tracking related to order accuracy, fill rates, and customer satisfaction
Benefits
- Flexible medical, dental, and vision plan
- Employee & family assistance program
- RRSP matching program
- Health & Wellness reimbursements
- Product purchase program
- Opportunities to take part in job-related training and development
- Relocation cost (if applicable)
- Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
- Hybrid flexible work options (if applicable)
