Account Manager

We are seeking a detail-oriented, customer-focused team member to support order management and logistics operations within the Irving Pulp & Paper Division. In this role, you will help keep products moving efficiently by coordinating orders, resolving issues, and working closely with customers, carriers, and internal teams.

Requirements

• Process and manage customer orders from order entry, invoicing and delivery
• Prepare and process export documentation for the operations across multiple sites
• Answer internal and customer inquiries on product availability, prices, delivery times, and the status of orders
• Create a positive customer service experience by understanding and meeting customers’ service needs quickly, professionally and accurately
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
• Work with multiple ocean carriers to coordinate on time container deliveries
• Use databases or other computerized systems to maintain current customer records; track the status of orders and deliveries; maintain sales commission and expense records; and generate sales reports and statistics