Senior Manager Customer Service
JeenyJarash, Jordan
Posted September 15, 2025
Full Time
About the Company
Jeeny is a Middle Eastern-based mobile application that hosts multiple services to ease daily consumer needs such as transportation, integrated wallet top-up transactions, mobility and much more on-demand with a wallet that spans all services together. Jeeny is a joint venture between MEIG (Middle East Internet Group) - Rocket Internet and IMENA. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore and Karachi.
Job Description
Jeeny is seeking a Senior Manager of Customer Service to lead a team focused on enhancing customer experience and loyalty, driving departmental performance, and fostering a consumer-centric culture. This role requires strategic thinking, people management, and data-driven approach to ensure a seamless customer journey.
Requirements
- 5-7 years of experience in a customer service managerial role
- Proficiency in both written and spoken Arabic and English
- Strong data analytics skills
- Advanced proficiency in Microsoft Office suite
- Excellent communication and project management skills
- Ability to collaborate effectively across functions
Benefits
- Market competitive salary
- Health benefits
- Life insurance
- Hybrid work model
- Flexible working hours
- Monthly codes to commute freely
