Systems Administrator II

The Systems Administrator II should have the proven ability to work either independently or in a team to achieve results. Should have the ability to quickly analyze problems and to work cooperatively with clients and other Jenzabar associates to determine the problem, verify potential solutions, and to solve the problem in a professional, courteous, and accurate manner with enough level of ongoing communication and follow-up.

Requirements

• Works cooperatively with Managed Services staff members, Clients, and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers
• Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues
• Completes other duties as assigned by the Managed Services Manager or the designated Project Manager
• Provides technical expertise and recommendations in assessing software/hardware projects and initiatives
• Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures
• Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance