Customer Success Manager - Legal
JigsawLondon, England, United Kingdom
Posted October 1, 2025
Full Time
About the Company
Jigsaw is a cutting-edge diagramming platform that revolutionizes the creation, manipulation, and presentation of business diagrams. With its advanced technology, Jigsaw enables users to build complex diagrams up to 40X faster than traditional tools, offering a visually impactful solution for corporate structures, organizational charts, privacy flows, and more. The platform's key value propositions include speed, aesthetics, and data management, making it an invaluable tool for legal tech, fin tech, accounting, and other technology-driven industries.
Job Description
Jigsaw is a fast-growing SaaS company seeking a Customer Success Manager to be the primary point of contact for legal clients. The role focuses on long-term relationship building, product adoption, and value maximization, offering opportunities for growth and experience within a dynamic environment. The ideal candidate will be adaptable, proactive, and enjoy working in a fast-paced start-up.
Requirements
- 3+ years of experience in Customer Success
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and ‘think on your feet’
- Strong organizational skills
- Ability to adapt, multi-task and prioritise
- Positive and high energy
- Problem solving mindset
- Legal Customer Success experience (beneficial)
- Team player and self-motivator
