Head of Customer Support

We are looking for a strategic and hands-on Support Leader who can build a fast, human, and predictable support function in a fast-growing start-up.

Requirements

• 5+ years in Support or related functions, including 3+ years in a Lead / Head / Team Lead role (international/English-speaking teams)
• Experience launching/upgrading and scaling a support function from scratch (teams of 5–20+)
• Experience managing L1–L2 teams, implementing automation, dashboards, QA

Benefits

• Amazing opportunity to upgrade and scale-up Support function in a fast-growing start-up
• Remote work - work/life balance
• Great product and team
• Competitive package (based on experience)