Head of Customer Support

JobHire.AI is a personal AI agent for continuous professional development and happiness at work. We are looking for a strategic and hands-on Support Leader who can build a fast, human, and predictable support function.

Requirements

• 5+ years in Support or related functions
• 3+ years in a Lead / Head / Team Lead role (international/English-speaking teams)
• Experience launching/upgrading and scaling a support function from scratch
• Power BI / Looker / Metabase / Tableau skills
• Advanced analytics & reporting skills
• Knowledge of ITIL / ITSM
• Experience hiring, training, onboarding teams
• Fluent English and Russian

Benefits

• Amazing opportunity to upgrade and scale-up Support function in a fast-growing start-up
• Remote work - work/life balance
• Great product and team
• Competitive package (based on experience)