Tier 3 Technical Customer Success Manager - Mexico
JumpCloudState of Mexico, Mexico
Posted November 4, 2025
Full Time
About the Company
JumpCloud is a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
Job Description
As a Tier 3 Technical Customer Success Manager, you'll partner with sales, support, product, and engineering teams to deliver a world-class customer experience. You'll act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues.
Requirements
- 2 years experience working in a technical customer-facing position working on mission critical issues
- Clear and effective communicator. Able to quickly grasp and explain technological and business concepts
- Experience in technical troubleshooting, and managing internal and external partners or customers
- Excellent problem-solving, project management, and experience managing multiple stakeholders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
