IT Helpdesk & Support Specialist
JVS BostonBoston, Massachusetts, United States
Posted September 12, 2025
65000 - 68000 USD year
Full Time
About the Company
Jewish Vocational Services (JVS-Boston) is a mission-driven nonprofit organization that helps individuals from diverse backgrounds gain the skills and resources needed to find employment and build meaningful careers.
Job Description
JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment.
Requirements
- Associate’s degree in IT, Computer Science, or related field, or equivalent work experience
- 2+ years of experience in helpdesk, desktop, or IT support
- Proficiency with Windows 10/11 and the Microsoft 365 suite
- Experience with Zoom, RingCentral, DocuSign, and/or Verkada
- Familiarity with Active Directory account management
- Knowledge of basic networking concepts (Wi-Fi, DHCP, DNS)
- Excellent communication and customer service skills; ability to explain technical concepts to non-technical users
- Strong organizational skills with the ability to manage multiple priorities
- Ability to work independently and collaboratively in a team environment
- Physical ability to lift/move up to 40–50 lbs and support AV setup as needed
- Reliable transportation or valid driver’s license for occasional local travel
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
