Service Desk Analyst - Remote

K2 Services is seeking a Service Desk Analyst to join a dynamic Legal/IT team. This role offers comprehensive training and a fast-paced environment, with opportunities for growth within the Service Desk Department and within engineering roles. The position is remote with a 9am-5:30pm CST Monday through Friday schedule, including a 1pm to 5pm shift differential on weekends and evenings after 5pm.

Requirements

• Serve as a first point of contact for tech support.
• Diagnose and resolve customer issues using troubleshooting methods.
• Use screen sharing and remote-control tools to vet issues.
• Maintain a reliable attendance record.

Benefits

• Health insurance
• 401k matching
• Career development opportunities