Service Desk Analyst L1
Zones LLC.Chicago, Illinois, United States • Illinois, United States • Illinois, United States
Posted February 6, 2025
25 - 50000 USD year
Full Time
About the Company
Zones, LLC is a global IT solutions provider with over 35 years of experience. Specializing in digital workplace, cloud services, data centers, networking, security, and professional staffing, Zones operates across 120 countries with certifications from leading partners like Microsoft and Cisco. Their focus on end-to-end IT solutions ensures seamless integration and efficient business operations.
Job Description
The Service Desk Analyst L1 position is a 6-month contract with a remote focus, requiring responsiveness to service requests, incident management, and troubleshooting. The role involves maintaining customer service, adhering to company policies, and contributing to knowledge base documentation. It's an entry-level position suited for individuals with a strong technical aptitude and commitment to customer support.
Requirements
- Respond to incoming service requests (phone, email, chat)
- Log and categorize incidents and service requests in a ticketing system
- Perform initial diagnosis of hardware, software, and network issues
- Escalate complex issues to higher-level support teams
Benefits
- Medical coverage
- Sick leave
