IT Help Desk Engineer - Level 3 (MSP)

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Boise, ID, seeking an IT Help Desk Engineer with MSP experience. The ideal candidate has proven experience with technology and outstanding personal communication skills.

Requirements

• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool and PSA (ticketing system) tool

Benefits

• Challenging work
• Career opportunities
• Pleasant work environment
• Ongoing training