Payments & Fraud Analyst

We are Kaizen Gaming, a GameTech company operating in 19 markets. We are a diverse team of over 2,700 employees from 40+ nationalities. We aim to provide the best experience to our millions of customers, leveraging cutting-edge technology and fostering a great workplace.

Requirements

• Monitor and analyze payment transactions to identify potential fraudulent activity
• Report on and analyze payment and fraud-related issues
• Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate potential fraud incidents
• Manage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards
• Investigate payment-related discrepancies, chargebacks, and disputes, working collaboratively with internal teams and external stakeholders to resolve issues efficiently
• Communicate findings and recommendations to team leaders
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner
• Stay up to date on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines
• Monitor system and automation performance
• Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks
• Collaborate with Technology teams to continuously improve existing processes

Benefits

• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Monthly meal allowance
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
• Family Support