Customer Experience Supervisor is responsible for overseeing a team of customer service representatives, managing customer interactions, resolving escalated issues, and improving the overall customer experience.
Requirements
- Minimum of three years of experience in a contact center leadership role
- Proven track record in a customer service role with supervisory experience preferred
- Proficiency with CRM systems and relevant customer service software
- Understanding of the company's products, services, and industry standards
- Experience using AI tools in contact centers preferred
Benefits
- Employer matched 401(k)
- Medical/Dental/Vision insurance with generous employer contributions (including HSA)
- Maternity and Paternity leave and benefits
- 3 weeks paid vacation, 12 paid holidays, a paid community service day, and a flexible work schedule
- Annual wellness allowance, as well as a paid mental health day once a year for when you need it
- Automatic WFH contribution to each paycheck
- Employee Assistance Program (EAP)