Customer Experience Supervisor

Customer Experience Supervisor is responsible for overseeing a team of customer service representatives, managing customer interactions, resolving escalated issues, and improving the overall customer experience.

Requirements

• Minimum of three years of experience in a contact center leadership role
• Proven track record in a customer service role with supervisory experience preferred
• Proficiency with CRM systems and relevant customer service software
• Understanding of the company's products, services, and industry standards
• Experience using AI tools in contact centers preferred

Benefits

• Employer matched 401(k)
• Medical/Dental/Vision insurance with generous employer contributions (including HSA)
• Maternity and Paternity leave and benefits
• 3 weeks paid vacation, 12 paid holidays, a paid community service day, and a flexible work schedule
• Annual wellness allowance, as well as a paid mental health day once a year for when you need it
• Automatic WFH contribution to each paycheck
• Employee Assistance Program (EAP)