Help Desk Engineer

Kaseya is a leading provider of IT infrastructure and security management solutions. We're looking for a self-motivated and detail-oriented Help Desk Engineer to join our IT Service Desk Team.

Requirements

• Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN)
• Install and configure new hardware or software for end users
• Diagnose and resolve software incidents related to operating systems, Microsoft Office Suites, and across a range of software applications
• Effectively communicate with Team members and all levels in the organization (R&D, Sales etc.)
• Take ownership of issues (L1 & L2) and assist users to restore services as soon as possible
• Follow up with customers to ensure issue has been resolved
• Provide feedback on processes and make recommendations on areas to improve
• Good verbal and written communication skills
• Ability to Provide Excellent customer service experience
• Active Directory, Operating System (Windows and MacOS) troubleshooting experience
• Knowledge of Two-Factor Authentication, Identity and Access Management tools
• Experience in Cloud products such as O365, SharePoint, or Azure
• Experience with IT Hardware (Laptops, desktops, monitors, keyboard/mouse, etc)
• Understanding of malware, phishing, spam, etc. analysis and clean up processes
• Ability to learn and accept constructive feedback
• Self-motivated, responsible, organized, and a team player

Benefits

• Equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law