Kate Farms is a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. The company is looking for a Customer Care Specialist to provide excellent support for customers on their wellness journeys, helping them live their best lives.
Requirements
- Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience
- 0–1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred
- Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus)
- Excellent written and verbal communication skills with strong problem-solving and analytical abilities
- Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills
- Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment
- Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays as needed
- Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection
- Strong commitment to company mission and values
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Respectfully shares and accepts feedback willingly from all levels of the organization
Benefits
- Generous Paid Time Off
- 401k Matching
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Paid “Refresh” leave
- 80 hours of paid sick leave annually
- 11 paid holidays throughout the calendar year
- Paid disability leave
- Paid parental / pregnancy leave
- Flexible Spending Accounts (FSA)
- Tuition reimbursement
- Employee Assistance Program
