Head of Customer Service

This is a senior position leading Customer Service for Keller Executive Search in Detroit, MI, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Requirements

• Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
• Build and lead a high-performing Customer Service team; set clear objectives and coach managers.
• Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
• Establish scalable policies, processes, and tooling for Customer Service across regions.
• Partner with executive leadership and cross-functional stakeholders to deliver outcomes.
• Manage budgets, vendors, and risk within the Customer Service portfolio.

Benefits

• Competitive compensation: $180,000–$225,000 USD
• Opportunities for professional growth and leadership development.
• Full medical coverage.