The Service Desk Technician provides frontline technical support for software, hardware, systems access, and IT services used across the organization.
Requirements
- Proficiency in diagnosing and resolving Windows, macOS, and browser-based application issues.
- Strong familiarity with ticketing systems and service management platforms.
- Solid grasp of cloud-based collaboration tools, especially Google Workspace.
- Excellent communication skills — both written and verbal — with the ability to translate complex technical details into simple language.
- Demonstrated customer service mindset with patience, empathy, and a problem-solving attitude.
- Ability to multi-task, prioritize tickets effectively, and follow through with minimal supervision.
- Experience supporting hybrid and remote work environments.
- Strong attention to detail and follow-up.
Benefits
- Year-end discretionary bonus
- Benefits
