Service Desk Technician I

PEAKE Technology Partners is seeking a motivated Support Services Technician I to serve as the first point of contact for client IT support needs. Troubleshoot hardware, software, and network issues while delivering exceptional service to valued clients.

Requirements

• High school diploma required; associate’s or bachelor’s in IT preferred
• 6+ months of IT support experience (service desk/help desk environment a plus)
• Working knowledge of Windows/macOS and Microsoft Office
• Strong troubleshooting ability and technical aptitude
• Excellent verbal and written communication skills
• Customer-service mindset with patience and empathy
• Familiarity with ITSM/ITIL concepts (preferred)
• Ability to work efficiently, follow processes, and take accountability

Benefits

• Salary: $40,000-$55,000
• Generous benefits package not specified