AV Project Service Engineer / Subject Matter Expert

We are seeking an experienced AV Project Service Engineer (Subject Matter Expert) to join our team in Hong Kong. The successful candidate will support the remote commissioning of systems in APAC, serving as the primary technical support contact throughout project delivery.

Requirements

• Team Collaboration
• Supporting technical tasks assigned by Project Managers
• Promoting skills growth and technical knowledge through regular training sessions
• Aligning the team with best practices, global standards, and processes
• Assisting in organizing work shifts to support projects globally, balancing workload effectively
• Technical Support and Documentation
• Act as the primary commissioning contact, ensuring systems are installed according to strict guidelines and within specified timeframes
• Accurately capture and enter asset information into the online platform provided internally or by the client
• Configure systems including QCS, APC, Crestron, and network devices
• Upload programs for Crestron, QSC, and AV devices
• Provide in-depth remote troubleshooting and advanced fault finding
• Support Project Managers in delivering projects within the project timeline
• Communicate with local and global teams to ensure smooth project delivery
• Liaise with suppliers and manufacturers to gain technical knowledge for successful project delivery
• Attend system handover meetings with project teams and clients as required
• Meet with Project Managers weekly to understand and prioritize tasks based on project requirements
• Regularly meet with the global team to share knowledge and plan resources

Benefits

• Competitive and negotiable salary
• Company benefits