XTN-3043405 | LEARNING AND DEVELOPMENT MANAGER
KMC Solutions IncMakati, Philippines
Posted December 12, 2025
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
The Manager, Learning & Development (Customer Service) will lead a team of training specialists at our Center of Excellence (COE) in Makati, Manila, and design, deliver, and optimize impactful learning programs for frontline customer service staff.
Requirements
- Experience leading training efforts in a large contact center environment (150+ staff)
- Proven leadership experience managing a team of trainers or L&D professionals
- Strong data analysis skills, including conducting training needs analyses, measuring program effectiveness, and presenting insights through reports
- Excellent communication skills with the ability to present to a variety of audiences and express ideas clearly and diplomatically
- Strong organizational and time-management skills with a track record of producing high-quality work independently and collaboratively
- Experience using Learning Management Systems (LMS), preferably TalentLMS
- Knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, Bloom’s Taxonomy)
Benefits
- Annual Bonus Program
- HMO Coverage (Principal)
- HMO Coverage (Dependents)
- Vacation Leave
- Sick Leave
- Compensatory Time Off (CTO)
- 13th Month Pay