Principal Customer Strategist
KnakUnited States
Posted August 22, 2025
Full Time
About the Company
Knak is the world's first email and landing page creation platform tailored for enterprise marketing teams. With its no-code, drag-and-drop builder, Knak empowers teams to create, collaborate, and approve on-brand emails and landing pages swiftly. Integrating seamlessly with leading marketing automation platforms like Marketo Engage and Adobe Campaign, Knak offers a distinctive solution that enhances efficiency and effectiveness in digital marketing.
Job Description
Knak is a mission-driven enterprise email and landing page creation platform seeking a Principal Customer Strategist to deliver strategic engagements and drive measurable value for enterprise customers. The role involves designing and executing strategic programs, deepening executive alignment, and scaling growth across industries. This is a high-impact role where the leader will shape customer outcomes and internal enablement.
Requirements
- Proven track record in strategic customer success, enterprise account management, or consulting.
- Expertise in developing and executing long-term success plans for complex organizations.
- Strong cross-functional leadership skills with experience influencing Sales, Product, and Support teams.
- Operational excellence mindset, able to standardize processes and measure impact.
- Data-driven decision making with experience in platform adoption metrics, risk management, and escalation protocols.
Benefits
- Competitive salaries
- Equity
- Great benefits
- Paid vacation
- Life leave days
- Team lunches and off-sites
- Career growth opportunities
