Customer Success Manager, Strategic

The Customer Success Manager at Affinity is a strategic role focused on maintaining strong relationships with existing clients, driving renewals and upsells, and serving as a trusted advisor. This role involves a high degree of cross-functional collaboration with sales, product, and engineering teams to ensure client satisfaction and identify opportunities for growth. You will be responsible for managing the business of largest and most strategic clients and driving new revenue opportunities.

Requirements

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role.
• Proven track record of achieving commercial targets and goals in a customer success organization.
• Experience managing complex accounts, renewals, and upsells/cross-sells.
• Excellent interpersonal and communication skills.
• Proficiency in organizational, account prioritization, and time management.
• Experience executing the customer journey while maintaining operational cadences.

Benefits

• Health Benefits
• Retirement Planning
• Learning & Development
• Wellness Support
• Team Connection