The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).
Requirements
- Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team
- Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
- Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
- Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex
- Monitor attendance, weekly timecard approval, and PTO requests
- Ensure pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
- Assist Team Leads with answering questions regarding best practices
- Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
- Identify operational issues, suggest, and implement improvements
- Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
- Monitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
- Perform routine audits to ensure standard operating procedure (SOP) compliance
- Ensures completion of new hire on-boarding and competency training
- Preparing reports and analyzing data to assist management of goals
- Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
- Keep management updated on all activities, metrics, and issues
- Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
- Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
- Ensure that staff receive the training needed to be proficient in their roles
- Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
- Provide high quality customer service to patients and doctors while protecting patient confidentiality
- Perform all other duties as assigned
