Account Manager
KnotNew York, New York, United States
Posted October 27, 2025
Full Time
About the Company
Knot is a merchant connectivity platform that specializes in card-on-file switching for online merchants. By embedding its SDK into major financial institutions and startups, Knot enhances customer experiences through seamless payment processing. Founded in 2021 with backing from leading investors like Nava Ventures and American Express, Knot aims to simplify and streamline the payment ecosystem.
Job Description
Knot is a fintech company connecting merchants to consumer applications like CardSwitcher, and is building a new, innovative product for transaction retrieval. They are seeking an Account Manager to drive value with post-sale customers across various segments, including growth, mid-market, and enterprise, and collaborate with cross-functional teams to achieve customer success and revenue growth.
Requirements
- Manage a portfolio of post-sale customers across growth, mid-market, and enterprise
- Develop account strategies to maximize customer value
- Analyze customer usage data and KPIs
- Collaborate with Product, Engineering, and Support
Benefits
- Competitive base salary
- Early-stage equity
- Medical, dental, and vision insurance
- Unlimited PTO
- Parental leave
- Flexible in-office culture
