Service Sales Officer

Telesales officer responsible for creating opportunities, phone sales, customer relationships, and sales team support.

Requirements

• Proactive creation and development of customer relationships
• Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team
• Ensures successful conversions with existing and new maintenance customers
• Driving execution of her/his individual sales plan
• Responsible for gathering relevant information about market and competitors while interacting with customers
• Renegotiation and cancellation prevention
• Responds and resolves cancellation risks
• Defends price escalation and resolve issues
• Monitor and resolve suspended contracts if any
• Complaint and query handling
• Supports the finance function in money collection
• Support sales people
• Qualifies leads and plans and schedules visits for farmer
• Coordinates technical problems with supervisor and technicians
• Coordinates with supervisor and technicians in case of technical problems or new opportunities
• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows customers not visited; calls and identifies level of satisfaction and opportunity
• Documents the customer and contact information, maintains customer data
• Identifies, develops and follows up existing opportunities of modernizations while calling customer for maintenance topics
• Follows up the modernization opportunities forecasted for the month and pushes for appointment for salesperson
• Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
• Coordinates with supervisor/technicians when site survey is required before new offer for modernization
• Ensures customer satisfaction

Benefits

• Flexible work environment
• Opportunities for career growth and development
• Sustainable work culture
• Ethical business practices
• Recognition of good performance