Customer Success Manager

As a Customer Success Manager at Kong, you will act as a champion for customers, providing technical support and driving adoption of Kong products. You will engage with customers, understand their needs, and help them achieve value from Kong. You will work with cross-functional teams to represent the voice of the customer and tackle hard technical problems. Experience with API's, microservices architectures, Kubernetes, and cloud technologies is required.

Requirements

• Excellent communication skills
• Practical working knowledge of API's and microservices architectures
• Previous experience with Kubernetes and Cloud technologies (AWS, GCP, Azure)
• Storytelling with data to articulate business value realised through Kong products
• Strong collaboration and teamwork with cross-functional teams
• Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
• Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives