Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

We are seeking a dynamic Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. This role involves team management, strategic collection planning, and coordination with external agencies. The ideal candidate will have a strong background in collections, legal coordination, and operational excellence.

Requirements

• Monitor and maintain collection efficiency across assigned portfolios.
• Manage repossession activities.
• Oversee the sale of repossessed assets.
• Ensure compliance with legal and regulatory requirements during repossession.
• Coordinate with external collection agencies and field executives.