Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. This role involves overseeing repossession activities, coordinating with agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Requirements

• Monitor and maintain collection performance.
• Manage repossession activities.
• Coordinate with agents and sales teams.
• Handle legal formalities.
• Conduct field visits.
• Train and guide the collections team.
• Ensure adherence to bank policies and regulations.