Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
KotakNoida, Uttar Pradesh, India
Posted October 10, 2025
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within a specific area. This involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate is confident, field-ready, and capable of leading a team.
Requirements
- Monitor and maintain collection performance.
- Manage repossession activities.
- Coordinate with external agencies.
- Handle legal formalities.
- Conduct field visits.
- Train and guide collections team.
- Adherence to bank policies, regulatory guidelines, and ethical standards.