Customer Success Manager (Maritime)

Kpler is dedicated to helping clients navigate complex markets with ease by simplifying global trade information and providing valuable insights. As a Customer Success Manager, you will ensure maritime clients extract maximum value from Kpler's maritime intelligence solutions.

Requirements

• 1+ years of experience in Customer Success, Account Management, or a client-facing role—within maritime, shipping analytics, or commodities data services.
• Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
• Proven track record managing diverse accounts with varying levels of complexity and technical engagement.
• Excellent communication and relationship-building skills—empathetic, attentive, and client-first.
• Organised and self-motivated, with a knack for translating client needs into actionable plans.
• Familiarity with data platforms, Excel, APIs, and maritime analytics tools.
• Experience with CRM systems like Salesforce is a strong plus.

Benefits

• Dynamic company environment
• Deep industry learning
• Opportunity to build meaningful client partnerships
• Global team of experts
• Essential, fast-evolving industry
• Company that values innovation, transparency, and growth