Customer Success Specialist
KplerLondon, England, United Kingdom
Posted September 3, 2025
Full Time
About the Company
Kpler is a subscription-based data and analytics platform specializing in global trade intelligence. Offering real-time insights across commodities, shipping, and financial markets, Kpler empowers traders, analysts, and shipping professionals to make informed decisions and optimize operations. With brands like MarineTraffic leading the way in maritime intelligence, Kpler simplifies complex data for businesses navigating global trade with confidence.
Job Description
Kpler is a global provider of maritime intelligence solutions, assisting clients in navigating complex markets. They are seeking a Customer Success Specialist to focus on shipping, trading, and logistics clients, acting as their trusted advisor and advocate to extract maximum value from Kpler's maritime data. The role involves onboarding, engagement, providing expert support, and collaborating with internal teams.
Requirements
- 1+ years of experience in Customer Success, Account Management, or a client-facing role; preferably within maritime, shipping analytics, or commodities data services.
- Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
- Proven track record managing diverse accounts with varying levels of complexity.
- Excellent communication and relationship-building skills.
Benefits
- Work with a diverse and global team of experts.
- Engage with an essential, fast-evolving industry that impacts global trade.
- Own your success and help maritime clients make smarter, faster decisions.
