Product Manager - Customer Lifecycle (Product Journeys)
KrakenValencia, Valencian Community, Spain • Reykjavik, Iceland • Chiyoda, Japan
Posted October 6, 2025
Full Time
About the Company
Kraken is an AI-powered operating system designed to enhance customer satisfaction, drive product innovation, and increase operational efficiency for energy utilities. Now extended to support water and telecommunications industries, Kraken offers a comprehensive solution that generates new revenue streams while reducing costs.
Job Description
Kraken is seeking a hands-on Product Manager to join their Product Journeys team. This role focuses on creating customer-centric products for the retail energy sector, optimizing resource allocation and providing exceptional customer experiences. The position involves collaborating with cross-functional teams to prioritize customer value and drive innovation. There are 5 developers, a tech lead, and an interim PM, distributed between European and Japanese timezones.
Requirements
- Passion for customers and data-informed decision-making
- Strong communication and teamwork skills
- Strategic thinking with a technological curiosity
- Prior experience in the energy industry is a plus
Benefits
- Purpose-driven mission
- Innovative environment
- Autonomy and trust
- Collaborative culture
- Flexible work environment