Professional Services Consultant (Senior Level)
KustomerUnited States
Posted October 17, 2025
Full Time
About the Company
Kustomer is a customer service platform that empowers businesses to deliver exceptional omnichannel experiences through complete customer visibility, intelligent automation, and easy customization. By enabling fast, personalized interactions across phone, email, chat, and social media, Kustomer helps growing brands build enduring relationships and drive better business results.
Job Description
Kustomer is a leading conversational CRM platform specializing in customer experience optimization. The Professional Services Consultant role focuses on onboarding new customers, guiding them through platform configuration, and ensuring successful implementations. The role involves strong collaboration with various teams and a commitment to continuous learning and customer success.
Requirements
- 5+ years of professional consulting experience, preferably in a customer-facing role.
- Experience with CRM or Customer Support platforms (Kustomer, Salesforce, Zendesk, etc.).
- Technical aptitude with customer support automation and workflow optimization.
- Understanding of API-based integrations and workflow tools.
- Familiarity with web technologies and frameworks.
Benefits
- Competitive salaries
- Stock options
- Healthcare coverage
- 401K
- WiFi and Mobile reimbursement
- Generous vacation policy
- Pension
- Supplemental health insurance
- Other perks
