Customer Solution Center Service Representative I
L.A. Care Health PlanLos Angeles, California, United States
Posted January 23, 2026
45760 - 55818 USD
Full Time
About the Company
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents.
Job Description
The Customer Solution Center Service Representative I is responsible for handling first level calls involving member eligibility verification, general program and administration questions, benefits and services, member requests for I.D. cards and Primary Care Provider (PCP) changes, and triage of calls to appropriate units or outside entities. The role requires strong knowledge of Medi-Cal and Personal Assistance Services Council (PASC) managed care product lines.
Requirements
- At least 6 months of customer service call center experience
- Data entry experience with ability to type a minimum of 40 words per minute
- Ability to answer a high volume of calls
- Knowledge of medical terminology
- Must be a strong team player, punctual, and has excellent attendance record
- Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities
- Must be a quick learner, excellent team player and customer service oriented
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)