Gestionnaire TI
LabelinkMontreal, Quebec, Canada
Posted December 2, 2025
Full Time
About the Company
Labelink is a North American leader in packaging printing solutions, offering digital and flexographic services for labels, flexible packaging, shrink sleeves, RFID tags, and custom business forms. Since 2004, the company has positioned itself as a single‑point partner that bridges purchasing, marketing, and operations through a consultative approach backed by data‑driven business intelligence. With 10 facilities across Canada and the United States, Labelink delivers a broad portfolio of technologies to meet the diverse needs of clients in food & beverage, pharmaceuticals, health & beauty, chemicals, transportation, nutraceuticals, pulp & paper, and retail. Its culture of collaboration, innovation, and customer‑centric problem solving distinguishes it as a trusted partner for companies seeking end‑to‑end packaging solutions.
Job Description
The IT Operations Manager is responsible for overseeing daily operations, reliability, and performance of the IT infrastructure, systems, and business support services.
Requirements
- Supervise daily IT operations, including servers, networks, cloud environments, telecommunications, and end-user support.
- Ensure high system availability, high uptime, and high performance on all critical systems for the company.
- Manage IT incident, problem, and change management processes in accordance with ITIL standards.
- Maintain disaster recovery and business continuity plans; lead regular tests and updates.
- Supervise, guide, and develop IT Operations staff, including system administrators, network engineers, and technical support personnel.
- Establish team performance indicators and ensure compliance with Service Level Agreements (SLA).
- Promote a culture of accountability, collaboration, and continuous improvement.
- Manage server, storage, and network infrastructure installation, configuration, and maintenance.
- Supervise system updates, patches, and backups to ensure security and reliability.
- Coordinate with vendors and service providers for hardware, software, and network services.
- Optimize IT infrastructure costs while ensuring scalability and performance.
- Collaborate with engineering and production teams to ensure integration and stability of IT and OT systems.
- Support automation, machine interfaces, and data collection systems essential to production processes.
- Troubleshoot and coordinate solutions for system-related issues affecting production lines or warehouse operations.
- Implement and enforce IT security policies, standards, and best practices.
- Support audits, risk assessments, and regulatory compliance initiatives.
- Contribute to the development of operational strategy and IT roadmap.
- Identify opportunities for automation, system improvement, and process optimization.
- Support digital transformation and infrastructure modernization initiatives.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan