Member Advocate Representative
Employer Direct HealthcareDallas, Texas, United States • New York, New York, United States
Posted October 27, 2025
Full Time
About the Company
Employer Direct Healthcare is a specialty care platform connecting individuals with top-tier medical experts for surgeries, cancer care, infusions, and more. The company offers significant cost savings to employers and their employees through its network of quality providers and bundled case rates. Employers Direct also provides dedicated care coordination, including Care Advocates and nurses, ensuring patients receive comprehensive support throughout their treatment journey.
Job Description
Lantern is a specialty care platform connecting people with top-rated specialists for surgery, cancer care, and infusions. They focus on cost savings for employers and providing members with easy access to care and support. This role is for a Member Advocate Representative, responsible for driving awareness of their services and guiding members through the care journey, acting as a first point of contact for program education and support. They thrive in a fast-paced environment and are passionate about empowering members.
Requirements
- 1+ year of experience in a customer-facing role (sales development, patient advocacy, customer service, member engagement, healthcare navigation).
- Exceptional verbal and written communication skills.
- Strong organizational and time management skills.
- Goal-oriented and proactive.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k
- Paid Time Off
- Paid Parental Leave
