Technical Support Engineer (US)

Laravel is seeking a Technical Support Engineer to join their Customer Success and Support team. This role focuses on providing excellent customer support through a variety of channels, including email, chat, and phone, ensuring customer satisfaction and effective resolution of technical issues. The ideal candidate will possess strong communication skills and a customer-first mindset.

Requirements

• Experience in customer support, customer success, or a similar role.
• Exceptional verbal and written communication skills.
• Customer-first mindset with empathy and patience.
• Solid understanding of web application hosting and infrastructure.
• Proficiency in technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis.
• Comfortable working in a terminal environment.
• Familiarity with Ubuntu server management and debugging processes.
• Knowledge of PHP and Laravel.
• Fluency in English, with strong proficiency in other languages (preferred).

Benefits

• Fully remote and globally distributed working environment
• Paid time off
• Family leave
• Company equity