Customer Support Specialist (all genders)
lawpilotsGermany
Posted December 16, 2025
Full Time
About the Company
lawpilots GmbH is a company that values diversity and inclusion, and is committed to creating a diverse and inclusive work environment.
Job Description
As a Customer Support Specialist, you will be the first point of contact for our customers, processing inquiries via email, chat, and phone, and resolving each request in a friendly, professional, and efficient manner. You will also be responsible for the technical setup of orders, error analysis, and documentation for 2nd-level support, as well as developing our Knowledge Base.
Requirements
- First practical experience in customer support (1-2 years)
- Good technical understanding
- Communicative, service-oriented, and friendly, even in stressful situations
- Ability to work independently, digitally, and reliably
- Native-level German and B2-level English
Benefits
- 28 vacation days
- Additional day off per year until 30 days are reached
- Christmas Eve and New Year's Eve are closed
- Two days off per year for social engagement
- Subsidized sports, lunch, or public transport up to €50/month
- Meeting-free Focus-Friday
