Customer Experience Manager

We are looking for a Customer Experience Operations Manager to join LeadVenture who wants to optimize the customer journey at scale.

Requirements

• Collaborate with CS leadership to develop and implement scalable strategies that improve retention and drive customer growth
• Serve as the primary administrator for our CSP (Gainsight CS) and a SME on other key products in tech stack
• Develop dashboards to monitor KPIs and deliver actionable insights
• Identify inefficiencies in our current processes and tools, recommending and implementing improvements
• Lead initiatives related to digital customer success, account management, risk mitigation, and more