Customer Success Manager

LearnUpon is looking for a Customer Success Manager to join our team in Sydney. This is a hybrid role, working from LearnUpon's Sydney CBD office. LearnUpon LMS helps organizations train their employees, partners, and customers.

Requirements

• Manage a book of business across the APAC region, supporting customers up to $75k ARR or 7,500 employees
• Provide a LearnUpon customer experience consistent with our values
• Drive growth and renewal through a consistent cadence
• Collaborate closely with colleagues in Sales and Business Development to support shared customer goals
• Support internal teams by collaborating on solutions, advising on escalations, and contributing to team and company OKRs

Benefits

• Competitive salary and company ESOP
• Comprehensive private health insurance scheme and Company pension scheme
• 25 days annual leave + 1 annual company wellness day off
• Work in a fun and supportive environment with regular team events
• Excellent career progression