LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. As an Enterprise Customer Success Manager, you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.
Requirements
- Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
- Manage a book of high-value enterprise customers within the Enterprise Success team
- Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
- Partner with Onboarding Specialists to ensure a seamless transition post-launch
- Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
- Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
- Be the voice of the customer for our product development team to help make LearnUpon even better
- Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line
Benefits
- Competitive salary and company ESOP
- Comprehensive private health insurance scheme and 401k
- 25 days PTO + 1 annual company wellness day off
- Work in a fun and supportive environment with regular team events
