Customer Operations Specialist

Join Lexmark, a global technology leader, and make your mark with a customer-facing role that manages and executes contracted Managed Services for clients. As a Customer Operations Specialist, you will work with customers, partners, and Lexmark resources to deliver day-to-day services, manage escalations, and provide input for client satisfaction. This role requires strong analytical skills, excellent communication, and ability to work in a fast-paced environment.

Requirements

• 4+ year experience in an operations or services delivery role
• Direct interaction with Business Customers, including Managers/Directors
• Ability to read and understand standard SOW (Statement of Work)
• Strong analytical/procedural background
• Formal certification or past experience as a process analyst
• Experience with the delivery of operations through the use of technology solutions
• Meet Language requirements

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement