Lexmark is now a part of Xerox and is seeking a Manager, EMEA Customer Operations to manage and lead individuals or teams to deliver services that meet customer expectations. The ideal candidate will have strong analytical and procedural background with a minimum of 10 years of experience in Customer Operations and/or Management Consultant position.
Requirements
- Strong analytical/procedural background with a minimum of ten (10) or more years in a Customer Operations and/or Management Consultant position
- Experience with managing multi-disciplined teams that are geographically dispersed
- Experience with managing multiple direct reports who are responsible for managing Customer contracts
- Significant experience interacting with customers, including executives
- Experience applying business management, financial concepts & contracts knowledge to analyze Customer needs and deliver recommendations
- Experience with the delivery of operations through the use of technology solutions
- Experience in developing/managing budgets and critical business KPIs
- Experience working in and navigating through a matrix organization to obtain information or desired results
- BA/BS/BBA degree in Business or equivalent experience
- MBA w/ concentration in finance, administration or operations a plus; Global Management Degree preferred
- PMP, CMM certification preferred
- ITIL / ITSM experience; certification preferred
- Six Sigma, Lean, TQM or other business process improvement methodology preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
