Director, Vendor Performance Management

We are hiring a Director, Vendor Performance Management to oversee key vendor relationships, ensure alignment with IT and business priorities, and lead contract renewals and major negotiations. The ideal candidate has experience in IT Application and Infrastructure managed services, vendor governance models, and performance scorecards.

Requirements

• Experience with establishing and delivery of IT Application and Infrastructure managed services
• Solid understanding of vendor governance models, performance scorecards, and escalation management
• Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans
• Familiarity with RFI/RFP processes and vendor selection best practices
• Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation
• Experience in identifying cost-saving opportunities through vendor consolidation or renegotiation
• Knowledge of risk, compliance, and audit requirements related to third-party services
• Strong communication, organizational, and issue-resolution skills
• Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset
• Experience in tracking and reporting on vendor spend, including utilization and capacity planning

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund