Customer Success Manager- Higher Education

The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth in a higher education setting. The role involves addressing client needs, identifying solutions, and collaborating cross-functionally to deliver exceptional customer experiences. The role requires a consultative mindset, strong project coordination skills, and a deep understanding of the higher education and labor market landscape.

Requirements

• 3+ years of experience in a similar role with a technology company
• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Strong interpersonal, negotiation, and problem-solving skills
• Proficient in using spreadsheets, presentations, and data analysis tools