Customer Care Professional Bilingual Pet Alliance

Lighthouse Works seeks a Bilingual Customer Care Professional to provide first-class customer service and complete necessary data accurately and thoroughly. The role requires a high school diploma or equivalent and previous experience working in a call center environment is preferred.

Requirements

• Answer the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identify customers' needs, clarify information, research every issue, and provide solutions
• Maintain and record proper and accurate documentation of all activities