Customer Experience Agent (CSR)
Likha CareersIlocos Norte, Philippines
Posted January 4, 2025
180000 - 216000 PHP year
Full Time
About the Company
Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.
Job Description
Join our client’s team as a Customer Experience Agent, where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings.
Requirements
- Assist customers with issues and concerns related to their use of the product and/or service.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Upsell existing customers on new or enhanced services.
Benefits
- Health, dental, and vision coverage/HSA
- Paid Time Off (PTO)
- Paid holidays and sick leave
- Leadership development programs
- Paid training and tuition reimbursement
- Employee Assistance Program (EAP)
- Relocation package for eligible candidates
