Senior Customer Support Specialist (P2E/Online Game)

Join our client's team as a Senior Support Specialist and be the frontline of support for a vibrant community. You’ll be the first point of contact across multiple platforms, ensuring every support request is handled swiftly and accurately.

Requirements

• 3+ years of experience in configuring and using support tools and ticketing systems, preferably Intercom (including automating workflows)
• Proven ability to handle difficult customer interactions and resolve complex issues
• Experience in monitoring and reporting on support KPIs and SLAs
• Strong ability to identify and implement support process improvements
• Customer-centric mindset with empathy
• Ability to work independently and as part of a team
• Excellent time management, organizational skills, and ability to work under pressure to meet deadlines
• Possesses excellent interpersonal and communication skills

Benefits

• Flexible work schedule
• Base salary: Php 40,000 - Php 70,000